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Zip turning off

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‎04-03-2017 14:11 - last edited on ‎04-11-2017 08:40 by Moderator Alum

‎04-03-2017 14:11 - last edited on ‎04-11-2017 08:40 by Moderator Alum

My zip is not that old but it will no longer take a charge. I replaced the battery twice, and had the person at the jewelry counter do it the second time to make sure I was doing it right. The digital display comes on for a little bit, but then it goes out. I am almost to 2 million steps, so what can I do? Obviously, it is not tracking my movements.

 

 

Moderator edit: title for clarity

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‎04-09-2017 09:48

‎04-09-2017 09:48

Thanks for stopping by @dihagni! Please double check the following: 

  • The battery you are using is a CR 2025
  • The metal spring inside the Zip's battery compartment. Sometimes your tracker will have battery issues when this is bent. Here is a picture of how it should look like:zip.png

     

 

Let me know the outcome! 🙂 

 

Lucy | Community Moderator, Fitbit

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