Zip will no longer sync with iPhone

[MarcoFrancis]

I updated the fitbit app on my iPhone just before the weekend and my zip will no longer sync with it.

I am able to sync with the dashboard on my computer.

I think there must be a bug in the updated application.

[Cathy1945]

Same issue for me as well. 

[Deventer]

having the same issue – can they not fix this?

[map71]

Same problem....my app says it can't find my device.

[Ronnica1428]

Same problem, says it can't find my device.

[Deventer]

I just tried to get some answers through a chat - just cut me off and offered minimal useless "help". Not impressed.

[momfarmer]

Same with me.  My computer with Windows 10 did a bunch of updates on Monday, so I don't know if that has anything to do with it, but I haven't been able to sync with phone or computer since then.  Tried removing zip battery and putting it back in and that didn't work either.  Turning Bluetooth off and on didn't work.

[Cathy1945]

I did the exact same thing as you with no success. Hope this can be fixed soon. 

[Chriskreide]

I am having the same issue:(

[map71]

Just completed a chat. I had to turn my iPhone 7 completely off then remove
the battery from my Zip. After waiting 10 seconds, reinserted the battery.
Then powered my phone back on and made sure WiFi and Bluetooth were both on.
After opening the Fitbit app, it synced.

[MarcoFrancis]

Quite a few people are having the same problem with the Zip. Can one of the Fitbit team solve this for us, please?

[momfarmer]

I just tried Jogger's suggestion and it worked for me, although now it's saying my battery is low and it's fairly new.  Thanks so much for sharing this fix!

[Merlin17]

I had this issue with my husband's new FitBit Zip and even contacted customer services to find out what the problem was as it wouldn't update the software on his phone but it was working ok on my iPad.  I uninstalled the Fitbit software on his iPhone and reinstalled it and this seems to have solved the problem. 

[Cathy1945]

I shut down power on my phone then took battery out for a little bit. Put battery back in and turned power on my phone. Shut off Bluetooth and back on again. Went to fit bit and it synced. 

[lasfloras]

that worked last week, but now I'm back to the same problem 

[lasfloras]

I did that last week, too, but now I'm back to the same problem.

Apologies, I thought I was replying to individual comments.

[lasfloras]

That's what the Help chat told me to do last week, but back to the same problem this week.

[LuciZ]

Had the same problem. Zip stopped syncing 2 days ago. I tried this solution and it worked! Turn off device, remove battery from Zip. Wait a bit. Replace battery then turn on device (iPhone). It’s working now. 👍

[RobinTN]

Yeah well...taking the battery out makes it sync for a limited amount of time. I am now having to take my battery out a couple of times everyday to ensure I get my steps counted. This really stinks! It is like when they decided to discontinue the Zip, they decided to not support it anymore. Very frustrated!

[verninski]

This worked for me, thank you!