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Zip won’t count steps

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‎07-05-2018 20:21

‎07-05-2018 20:21

My zip lost steps today, twice reset to zero, now will not count steps at all. Changed the battery. Clock still works. Thoughts? 

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5 REPLIES 5

‎07-06-2018 07:29

‎07-06-2018 07:29

Welcome to the Community @Walker1969! I appreciate that you've changed the battery. I would like you to restart your Zip, after this provide me with more details about it: 

 

- How many steps did you lose? 

- How many steps is your Zip tracking now?

- Has any other data changed?

 

Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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0 Votes

‎07-08-2018 07:10

In response to SilviaFitbit

‎07-08-2018 07:10

It lost about 6500 steps, reset to zero. Then lost about 600 again and reset to zero. Next day started working again. So far good yesterday and today.
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0 Votes

‎07-10-2018 10:14

In response to Walker1969

‎07-10-2018 10:14

Thank you for getting back @Walker1969! It's pretty weird that your steps are being lost. You can manually log these steps by logging walking or running on your account. 

 

It's really good that your Zip started working, keep monitoring it and don't hesitate to get back if you need further assistance. Robot Happy

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎09-21-2019 08:11

In response to SilviaFitbit

‎09-21-2019 08:11

Nope, nothing is working for my Zip! It is stuck at zero and won't change. It does keep time and does sync. Just stuck showing zero. Any suggestions?

The Zip model is best for me. Fits easily in the "watch pocket" of jeans and doesn't get lost at work. Are we Zip model users SOL for support and the model discontinuance?

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0 Votes

‎09-28-2019 18:42

In response to FB_Blue

‎09-28-2019 18:42

I cant get my zip to sync

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