help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Zip won't sync or update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-30-2017 12:24

‎10-30-2017 12:24

My zip stopped syncing several days ago....it starts to sync & then says Update Tracker. When I click on that it starts updating....and then I get an error message that reads 'The operation couldn't be completed. (com.fitbit.HTTP error 0.)'

 

The tracker itself is registering my steps, it just won't sync to my iPhone 6S.

 

I've tried switching the tracker on & off, switching the phone on & off, deleting the app from the phone & restoring it & a load of other suggestions I've found out there on the web, but to no avail.

 

Any help gratefully received.

 

Bayla

Best Answer
7 REPLIES 7

‎10-30-2017 13:26

‎10-30-2017 13:26

Bayla, this may be related to the same issue that myself and others are seeing, ongoing discussion on the thread "Zip Firmware Release Version 5.90".

Best Answer

‎11-04-2017 05:44

‎11-04-2017 05:44

I’m having the same problem. 

Best Answer

‎11-06-2017 20:56

‎11-06-2017 20:56

Have you had any luck my zip won’t update and shows same error

Best Answer

‎11-07-2017 08:47

In response to Momssofia

‎11-07-2017 08:47

No luck yet other than that Fitbit support are sending me a new Zip free of charge. No guarantees that the same thing won't happen to the new one 😞

 

Have you taken a look at the other thread on this topic as mentioned in the first reply above?

Best Answer

‎11-07-2017 10:12

In response to Bayla

‎11-07-2017 10:12

Thanks for your reply. No luck either with mine
It worked fine until it showed had an update. I have had no issues at all until then just like so many have said. I have done all the suggested processes
Restarted
Rebooted phone
Even went on line to fit bit to troubleshoot and still nothing. Same error keeps popping up as you had
Thanks

Sent from my iPhone


Sent from my iPhone
Best Answer

‎11-08-2017 09:13

In response to Jenohc

‎11-08-2017 09:13

I emailed fit and got a reply to:

log out of fitbit from phone

then reboot phone

sign in to fitbit and it should work to update 

I tried 3 times still got same error and it didn’t update,  so send another email to fitbit.i also mentioned that several people have said they can’t update also so will wait and see. I have even taken battery out of my zip to try to restart and put battery In and still nothing 😞

Best Answer
0 Votes

‎11-08-2017 22:24

In response to Momssofia

‎11-08-2017 22:24

My Zip is still on 5.86, and it hasn't synced on its own in a month. It won't sync through Bluetooth or with the dongle. After one or two tries, the Fitbit icon shows both Sync Now and Main Menu grayed out. I've tried all the troubleshooting steps to no avail. Very frustrated...

Best Answer
0 Votes