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Zip won't sync to my iPhone 7

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‎12-13-2022 21:45 - last edited on ‎02-12-2023 06:08 by Fitbit Moderator

‎12-13-2022 21:45 - last edited on ‎02-12-2023 06:08 by Fitbit Moderator

my Fitbit app on iPhone 7 says it synched but the steps are not showing. I have toggled the Bluetooth, taken and RE inserted the battery, reinstalled batteries, restarted iPhone but nothing is working. It was synching until 2 weeks ago.

please advise

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎12-15-2022 06:21

‎12-15-2022 06:21

It's time for a new tracker. This has been out of production for many years now and so has your phone.

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‎12-15-2022 11:28

In response to SunsetRunner

‎12-15-2022 11:28

Log out/in on your app. 

Clear the apps cache.l/data. 

Restart the phone/zip

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‎12-15-2022 20:48

In response to Rich_Laue

‎12-15-2022 20:48

There is no log out showing in my fitbit app on iphone. I can remove the zip. 

How do I clear the apps cache.l/data on my iphone. 

Your reply would be greatly appreciated.

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‎12-18-2022 09:36

In response to Jjaya

‎12-18-2022 09:36

I'm on android @Jjaya try using Google. 

Or ask on the iOS board. 

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