Zip won't sync.

[Pagilbert]

Yesterday my Fitbit would sync with my device galaxy note 9 but today it will not. Did something change? 

Moderator edit: Updated subject for clarity.

[YojanaFitbit]

Hi @Pagilbert nice to see you here on the Forums. 

Thanks for trying to sync with your Zip. We're currently receiving feedback about different devices that are not in the list of tested devices. And our team is working hard to add as many devices as they can but In this case, as this model is not there; we can't assure the Fitbit App will be working flawless. This means that you might be able to download the App to see your stats, log food and exercises, but they won't be able to sync to receive call or text notification without having some difficulties.

You can use a different devices to sync for example a computer or a different model of phone. Some users have reported that they are able to connect after checking some requirements and following some steps.

Requirements:

• Bluetooth service must be turned on
• For Android phones: to help improve the delivery, go to Notifications and make sure Enable Notification Widget is on. If you recently updated the Fitbit app, reboot your mobile device and try setting up notifications again.
• Make sure the Do Not Disturb setting on your mobile device is turned off because it prevents the device from sending notifications to your tracker.
• The software on your mobile device is updated. To check, tap Settings > General > Software Update iOS for Android  Settings > About phone > Android Version.
• The Bluetooth setting on your mobile device is on. To check, tap Settings > Bluetooth.
• If you use more than one Bluetooth phone, tablet, or computer to sync, the other one isn't nearby (or has Bluetooth disabled).
• Your tracker's battery should be fully charged.

I would recommend following the steps below:

1. Restart your tracker a couple of times and make sure that it is fully charged
2. Reboot your phone and check that you phone and Fitbit App is up to date 
3. Open Bluetooth Settings on your phone and delete your Zip from there (forget device)
4. Open Fitbit App > Account > Zip> Remove device (tap on the trash can in the upper right corner)
5. Reboot your Bluetooth and double check that it is not connecting from there
6. Force quite the App. Open it again Account > Set up a device

Make sure to check your phone Permissions and leave Location on to keep syncing and getting notifications with your phone, for more info check this suggestions from @ErickFitbit. 

Hope this helps, let me know if you have questions.