Zip won't update

[Jami2514]

Received a used zip. I'm unable to update it, have attempted both computer and cell phone.

Initially was unable to connect zip to my Fitbit account. But finally was able to link it using the dongle and my laptop. I have followed all of the steps six or seven times and nothing is working. My phone has been updated ,my Bluetooth is working, I have removed and replaced the zip battery probably a hundred times. I have shut down both and restarted both. I am not paired to an previous fitbits and I emailed the previous owner to make sure that they are no longer connected to the zip. 

Someone please help 😩

[Jami2514]

Received a used zip. I'm unable to update it, have attempted both computer and cell phone.

Initially was unable to connect zip to my Fitbit account. But finally was able to link it using the dongle and my laptop. I have followed all of the steps six or seven times and nothing is working. My phone has been updated ,my Bluetooth is working, I have removed and replaced the zip battery probably one hundred times. I have shut down both and restarted both. I am not paired to any previous fitbits and I emailed the previous owner to make sure that they are no longer connected to the zip. 

Someone please help 😩

[Odyssey13]

Hi @Jami2514  you trying to update the Zip to the latest firmware? Info can be found here - click. The latest update for the Zip is 5.90

The Zip user manual and related help articles can be found here - click to go there.

Make sure your phone is compatible click to see

[Jami2514]

Will not update to the latest firmware and will not connect to my phone. Will connect to dongle on laptop, but will not update on either.