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Getting really frustrated with Fitbit discontinuing items

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‎01-31-2020 11:12

‎01-31-2020 11:12

First they discontinued the One now the Zip.   Not everyone like where a high tech watch.   I know I can use the Inspire as a clip, but don't like the small size and swiping.   Definitely considering going in another direction!

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‎02-29-2020 07:50

‎02-29-2020 07:50

I have the same issues.  I did not receive notice that they were discontinuing the Zip, but it essentially stopped working recently.  I own a few for backup and am out for the cost of those as well.  Did you receive a notice that the fitbit was not longer supported?

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‎02-29-2020 07:58

In response to dfaulkinberry

‎02-29-2020 07:58

No, but your Zip should still work.  Finally found mine, but it is still working and syncing.   Have you checked the battery?  

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‎02-29-2020 08:50 - last edited on ‎04-01-2020 17:31 by Fitbit Moderator

In response to keepinfit

‎02-29-2020 08:50 - last edited on ‎04-01-2020 17:31 by Fitbit Moderator

Yes, replaced the battery and went through the chat process. It seems that the Zip should still work but is no longer offered for sale. I have had several other products reach technical obsolescence and technical support. It is good to know that my Zips will still work.


Regards,


David Faulkinberry

Moderator Edit: Personal info removed

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