help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Zip wont reset steps and not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-10-2017 08:49

‎03-10-2017 08:49

My zip earlier this week wouldn't sync, had to do all the steps (someone suggested) to get it to work again, syncing is an occasional mess, it happens occasionally. Now this morning it wouldn't reset, I continued with steps from the day before so now unfortunately I am winning a challenge. Is my fitbit wearing out? What can I do to fix these problems?

Best Answer
0 Votes
1 REPLY 1

‎03-13-2017 18:54

‎03-13-2017 18:54

Thanks for stopping by @Sandralane! This sounds weird. This is not the expected behavior for your Zip tracker. I would recommend checking the metal spring inside the Zip's battery compartment. Sometimes your tracker will have battery issues when this is bent. Here is a picture of how it should look like:zip.png

Keep me posted with the outcome! 😉 

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

Best Answer