fitbit zip wont sync to my computer

[deer11pokemon]

my fit bit zip wont sync no mater what i try it just says go to charms bar click setings and give permison to sync i've already tried that!

ps. i've got windows 8.1

[HeydyF · Accepted solution]

Hi @deer11pokemon welcome to the Community!  By any chance, have you tried to restart your Fitbit Zip? if not, please follow these instructions: 

- Open the battery door using the battery door tool and remove the battery.
- Wait 10 seconds.
- Place the battery back into the tracker with the "+" side facing up, and close the door.
- Your Fitbit Zip is now restarted. You will see your tracker's version number, followed by a series of Fitbit Smilies.

In addition, there is this article that I would like to review which has instructions for Windows devices 8.1.

Let me know if it syncs after that!  

[deer11pokemon]

thx my  fit bit synced today!

[HeydyF]

Thanks for your response @deer11pokemon! Sounds awesome that your Zip is syncing again! 

If you have more questions, don't hesitate to contact me, I'll be around.