no syncing to iPhone

[BigRed5856]

my zip fit bit has stopped syncing 2 days ago with my iPhone. it is recording the steps etc properly and the battery is full. when trying to sync a message tonight said "not connected to the internet", bluetooth, cellular data is turned on.

[novalea]

Apparently mine stop thinking yesterday as well it only showed me having 451 steps and I know I had more than that and today it won’t sync at all. Hopefully someone can help us.

[novalea]

I don’t know if you saw the other post but I did what they said. I restarted my phone and then I took the battery out of my zip and put it back in. Caught the rest of my steps for yesterday and my steps today. Hope it works for you!

[MLCalderon]

I did everything IAM supposed to and it still says tracker not found on my phone

[MLCalderon]

I hope so it still says the same thing

[MLCalderon]

I need the same thing it work for a day but now again it's doing the same thing

[BigRed5856 · Accepted solution]

Solution found:

needed a phone call to learn that you need to be away from all other devices connected to wi-fi when performing the following:

take battery out, wait 10 sec., re-install battery.... this reboots zip fitbit

turn off bluetooth, back on

open fitbit App on phone and ta-da it works!!!!!

Why is this included in the on-line help?

[MLCalderon]

I try it it work right away but I try to sync it again two hours later and
now it's saying the same thing can't find tracker this crazy

[MLCalderon]

I did that to and worked for awhile but now IAM back to the same thing

[MLCalderon]

I did everything it worked for a bit then the same thing so then I call customer service and they put me through some steps and again worked for a bit and the same **ahem** this is so frustrating