help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

2.24 update interrupts sound when opened

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-23-2016 05:42

‎06-23-2016 05:42

I just updated to the 2.24 update last night. This morning, I'm noticing that if I have audio playing via another app (like Pandora or Overcast) and I open the FitBit app, the audio stops playing. This happened both when I was tracking a walk and when I just opened the app to look at my stats. Didn't have this problem yesterday before updating!

 

Anyone else seeing this issue?

 

iPhone 6S, iOS 9.3.2

Best Answer
1 REPLY 1

‎07-03-2016 05:01

‎07-03-2016 05:01

Welcome to the Forums @SunsetRunner. It's weird to hear that this is happening. I recommend rebooting your phone and test the Fitbit app. If you keep having this inconvenience, let me know. In the meantime, you can force quit all the apps you have opened by doing the following:

 

1. Double tap the home button on your iOS device. Your open apps will show on your device's screen. 
2. Close the apps by swiping the app image in an upward motion. 
3. Reopen your apps. 

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes