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2.40.1 still logging out

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‎09-23-2017 07:25

‎09-23-2017 07:25

In August the 2.39 update removed the ability for me to stay logged in to the app on my phone. I'm prompted to enter my email and password nearly every time I open the app several times each day. This is inconvenient and has not yet been addressed by the 2.40 or 2.40.1 updates. Is this the new normal? Why isn't this issue getting a fix? I've used Fitbit for several years and devices now and never experienced any issues until now. 

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2 REPLIES 2

‎09-23-2017 07:28

‎09-23-2017 07:28

Keep an eye on the following thread. Fitbit are providing updates to this issue there:

 

https://community.fitbit.com/t5/iOS-App/App-version-2-39-keeps-logging-out/td-p/2142070

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‎09-23-2017 09:19

‎09-23-2017 09:19

Mine was doing this continually. But it hasn't done it since I uninstalled the iOS app and re-installed it from new, also updated my iPhone to iOS11 at about the same time. 

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