Account login error

[Ameliaold]

Today I noticed on my fitbit app that my sleep was not showing up. Then, i noticed my active minutes for the day weren’t showing up. On my fitbit blaze, I have 80 active minutes but the app says 0. Everything else (steps, miles, calories, etc.) were showing up normally. I turned my bluetooth off and back on, turned my phone off and back on, shutdown my fitbit, and synced it many times. It still wasn’t showing my sleep or active minutes. So i deleted the app and downloaded it back. When i tried to log back in, it kept saying error. I assumed I had my password wrong so I reset it through my email. When i tried to log in again, it kept saying “The operation couldn't be completed. (Networkbit.HTTPError error 1.)” Please help me get logged back into my app, and then fix my sleep and active minutes. Thank you!! 

Moderator edit: Updated title for clarity

[FerdinandFitbit]

Hi there @Ameliaold, welcome to the Fitbit Community Forums! 🙂

I'm very sorry to hear that this happened and that you're now not able to log in to your Fitbit account. Thanks a lot for all that you've tried. I'd like to help you out with this.

Now, I'd like to know... if you try to log in to your Fitbit account using your computer, are you able to log in? If you're able to do this, that must be a problem with the app directly. If you're not able to log in there, let me know so that I can take a deeper look and see what could be going on there.

I'll be looking forward for your reply!

PS. I'm moving your post to the iOS board for categorization purposes.

[Ameliaold]

About 24 hours later I tried to log in again and it worked. Also, the other problems were fixed. I’m not sure what happened, must have just been a glitch, but it is gone now. Thank you for your reply! 

[MarcoGFitbit]

Hello @Ameliaold, I hope you're doing well, thanks for taking the time to reply. and let us know your issue has now been resolved and you were able to log in to your account. I'm very glad. 

Please note we had a short outage, which was affecting many people trying to log in to their accounts or syncing their trackers. Fortunately, this has been resolved. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!