Active Zone Minutes data doesn't load

[BarnRK]

Starting today my Fitbit iPhone app will not display my Active Zone Minute details for my Charge 6.  The device will synch, but when I select the Active Zone Min field it just spins, no data.  I've rebooted the phone, removed and reinstalled the app, rebooted the Charge 6...  No change.  Bluetooth, Wi-Fi, and cellular data of the phone have been verified working fine.

Moderator Edit: Clarified subject

[LizzyFitbit]

Welcome to the community, @BarnRK.

Thanks for bringing this to my attention and sharing the steps that you've tried so far. I understand how important this data is for you and let's work on this together. Just to confirm, are your Active Zone Minutes displayed correctly on your Charge 6? If that's correct, meaning the issue Is just with the Fitbit app, could you check if the Fitbit app is updated on your phone? Our team is currently rolling out a new version which may help to get this resolved. Please make sure to install it if you see it available and reboot your phone afterward.

[BarnRK]

Thanks for following up on this. The issue resolved within about 24 hours,
I think the daylight savings times change might have been wreaking havoc
with your servers, lol.

Ryan

[LizzyFitbit]

Hi there, @BarnRK.

You're welcome, and thanks for keeping me posted as well. This was an odd behavior but I'm glad it got resolved. I hope you can keep crushing your goals.

By the way, I'd like to invite you to visit our Health & Wellness board where you can make new friends, create topics and find inspiring stories from our members. Have a good one!