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Active minutes and hourly activity aren't syncing

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‎11-08-2018 06:36 - last edited on ‎12-16-2019 17:12 by Fitbit Moderator

‎11-08-2018 06:36 - last edited on ‎12-16-2019 17:12 by Fitbit Moderator

So when I sync my Fitbit with the app on my phone, the steps and flights are syns correctly but active minutes and active hours (250+steps) has stayed at zero. I am also in a challenge with someone and my step count has not updated on there by 5000 steps. 

I have tried to reset my phone and my Fitbit aswell as close the app and log out and in again and nothing is working.

 

Moderator Edit: Clarified Subject.

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‎11-10-2018 05:57

‎11-10-2018 05:57

Hello @Beckieloulou, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums an for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. At this moment, our team is aware of the problem and is working to resolve it as quickly as possible. 

We're sorry for any inconvenience it's caused. We appreciate your patience and look forward to getting you back on track. 

Please let us know if there's anything we may do to assist you in the meantime.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎12-16-2019 14:14

In response to MarcoGFitbit

‎12-16-2019 14:14

I’m having the same issue and have tried the same troubleshooting steps. Please advise.

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