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Active minutes are resetting in the app.

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‎02-23-2018 14:10 - last edited on ‎02-26-2018 06:08 by Moderator Alum

‎02-23-2018 14:10 - last edited on ‎02-26-2018 06:08 by Moderator Alum

My charge 2 and the app on iPhone showed that there was 16 active minutes   this morning. These have reset to 0 about 10 minutes ago. How can I get them back? 

 

Moderator Edit: Clarified Subject.

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‎02-26-2018 06:23

‎02-26-2018 06:23

Hello @NatJR, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention. Tell me, have you logged in a manual activity recently? Have you experienced this issue before? When was the last time you synced your tracker? Now, it's also possible the Fitbit app is not updating the information correctly, in which case I would like to suggest you to go to your online Dashboard and check your active minutes here. If they're showing correctly, please try the following in the app:

 

  1. Force-quit the app by double tapping the home button and swiping up the app.
  2. Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and let me know the outcome! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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