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Hourly activity doesn't match between Tracker and App.

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‎06-21-2017 15:04 - last edited on ‎02-26-2018 07:02 by Moderator Alum

‎06-21-2017 15:04 - last edited on ‎02-26-2018 07:02 by Moderator Alum

The hourly activity often does not match from my Blaze to the iphone app.  My app shows I missed 250 steps in an hour and my blaze says I have 250 steps that hour or visa versa.  Any one else have this issue?

 

Moderator Edit: Clarified Subject.

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3 REPLIES 3

‎06-22-2017 06:22

‎06-22-2017 06:22

I'm having the same issue the last few days, my tracker says I did the 250+/hour but even though it syncs to the app - it doesn't show I did.  Very frustrating.

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‎02-23-2018 12:19

‎02-23-2018 12:19

I am also having this issue. Have reset both the app and the Fitbit several times, but it still isn't working right.

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‎02-26-2018 07:05

In response to misguidance

‎02-26-2018 07:05

Hello @misguidance, @Miskar and @lisag333, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for letting us know about this issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible. 

I'm very sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. In the meantime, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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