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Active minutes disappear after syncing - how do I get them back?

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‎10-30-2016 11:38

‎10-30-2016 11:38

Completed a brisk 50 minute dog walk & synced my Fitbit - captured as 50 minutes of Activity. When I checked later to see if the time was showing in the weekly activity section (as update tends to take some time) I saw my displayed Active minutes drop to 47, then to 43 before disappearing altogether. Total steps are unaffected but I've noticed that 2 of the hours capturing 250+ steps have also disappeared. Device is approx 6 months old & regularly charged. How do I recover the lost data?
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‎10-30-2016 16:36

‎10-30-2016 16:36

Welcome to the Fitbit Community @CarrieOK. It's great to have you here. Your activities shouldn't be automatically modified nor disappear from your Fitbit account. It could be a good idea trying the following:

 

- Log out from the app

- Reboot your iPad

- Log back in

 

If necessary, you can download the latest version of the Fitbit app. Additionally, it could be a good idea checking out the online Dashboard to see if your data is there.

 

I moved this thread to the iOS app board because it's more related to the topic. Let me know how it goes. Catch you later. Smiley Very Happy

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