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Active minutes missing

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‎09-12-2016 15:39

‎09-12-2016 15:39

Hi last night I went for a walk for just over 50mins. I synced my Fitbit HR with the app and 54 active minutes were displayed but then they disappeared and no matter how much I sync, shut the app down or upgrade the app, the active minutes won't display. I know it's not a big deal but it's bugging me now!!
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‎09-14-2016 07:34

‎09-14-2016 07:34

@LauraEF Welcome to the Fitbit Community! That is very strange! I recommend performing a restart on your Charge HR (check @AlejandraFitbit's steps on that post). Also, make sure you have updated the Fitbit iOS app to its latest version (check @MarreFitbit's steps on that post). After doing this, try using your tracker again

 

Hope this helps. Let me know how it goes! Smiley Very Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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