Active minutes zero

[HenrietteNOR]

Hi, after last update it sometimes does not count active minutes. Usually when I got to work I had maybe 20-30 minutes, but now it says zero on the dashboard. Regards, Henriette

[SunsetRunner]

Hi

Feel free restarting your buddy:

Restart the tracker

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

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Hope it helps

[RobertoME]

Hi there @HenrietteNOR, welcome aboard to our Community. I just passing by to see how it goes this issue? Did you try the restart, recommended by @SunsetRunner?

Essentially active minutes are a measurement of time spent doing activity that is more intense than regular walking. So your tracker detect subtle differences in exertion that may explain why two seemingly identical activities result in different active minute totals. Also is important to consider that when you do more often an activity, it will get more easy with the time; requiring to invest more effort that when you start doing it.

Let me know if you have more questions. I'll be around.

[HenrietteNOR]

Hi,
I restarted as advised, but I still have the same problem. Do you know if
this functionality changed in the last update? My wallk to the tube and to
work in the morning are quite short, but earlier it did show in the "active
minutes". Regards, Henriette

[MariamV]

@HenrietteNOR thanks for the update and for following the troubleshooting steps suggested here. If an activity gives you active minutes one day and fewer active minutes the next day, remember that the intensity of exercise is key. Often what seems like the exact same amount of effort over the same distance in fact differs slightly enough to change your active minutes total.

Also, remember that the more calories you burn the higher your total active minutes. Assuming you're active for at least 10 minutes at a time, green spikes on your calorie graph typically indicate that you’re earning active minutes. Hope this makes sense!