help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Activity HR graph not loading IOS 10.2.1 after update to 2.33.1

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-13-2017 12:29 - edited ‎03-13-2017 12:34

‎03-13-2017 12:29 - edited ‎03-13-2017 12:34

Updated App yesterday to v2.33.1(650) and two of the actvities recorded yesterday with my Blaze are not displaying HR properly in App but website is perfect. I've logged in an out a dozen times, deleted the app and reinstalled it without success. App and Web screencaps

attached below.

IMG_0088.PNG

 

 

IMG_00882.PNG

 

 

 

 

 

 

 

 

 

 

 

 

 

IMG_00881.PNG

 

 

IMG_008821.PNG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



Best Answer
1 REPLY 1

‎03-14-2017 08:25

‎03-14-2017 08:25

Hello @snowthrills, I hope you're doing well, it's great to see you around! Smiley Happy

 

This seems like a very odd situation. As you have mentioned, you have already logged out and back in to the Fitbit app, deleted and installed it once again. Would it be possible for you to restart your phone and open the Fitbit app? It seems the information displayed is not updating correctly with the one on our servers, which explains why the heart rate graph appears complete on the online Dashboard. 

 

If after restarting your phone the graphs are not updating correctly, please let me know so I can check this further.

 

I hope this can be helpful, give it a try and let me know the outcome! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer