Activity map not showing up in iOS Fitbit app

[teefoonee]

I've tracked two GPS runs with my Fitbit Versa where the map shows up as loading in the iOS Fitbit app. When I log into my Dashboard through a browser, I can see the activity map there. I've tried removing the Versa from my account, then deleting the Fitbit app, then restarting my iPhone and reinstalling/reconnected my Fitbit. No combination of these steps have worked to get the map to load in the iOS app. Any known solutions?

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @teefoonee.

Thanks for troubleshooting this by yourself. I just want to let you know that I have moved your post from the Versa board to the iOS app board, since I think that here you will be able to find more related topics about the Fitbit app.

About the issue you are experiencing with your map not showing on the app, I recommend making sure that you have "Background App Refresh" enabled for the Fitbit App and that you have "Location Services" turned on for the Fitbit App in your iOS settings. Click here for more details.

Keep me posted. 

[teefoonee]

Hi Alejandra, thanks for the reply. Background App Refresh and Location Services have always been enabled in my iOS settings

[AlejandraFitbit]

Thanks for letting us know about this issue @teefoonee. We are aware of the problem and are working to resolve it as quickly as possible.  We're sorry for any inconvenience it's caused, appreciate your patience and look forward to getting you back on track. 

Please let me know if there's anything I may do to assist you in the meantime. 

[MarcVE]

I have the same issue with the IOS app. The maps do not show up for cycling tours with a long duration. I have on trip of 07 hrs 56 minutes and another one of 06 hrs 55 minutes for which the map does not upload. The calories burned and heart rate graphs are OK. I do not get the speed during the trip and the map, while I get the total trip distance and time.

[MarcoGFitbit]

Hello @MarcVE, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the forums and for reporting this situation. At this moment our team is working towards a prompt and proper resolution for this issue and once we have more information to share with you about it, we'll make sure to post it here in the official forums.

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[KRyp]

One year left and this problem is still not solved... great technical support guys. 

[JimBergherm]

I have started having this problem (no maps from my run) since updating to IOS 16.1.  Everything was working fine until then.

Any ideas?