Adding a used fitbit to my account

[deebrio]

I already have an account and my device is the Flex. My sister got the new Apple watch so she gave me her fitbit Charge. I have been trying to add this device to my account (not replace) and when I go to my account and ta "Add Device", it looks like it is trying to set it up, but nothing happens. It ends up locking up my app and I have to close it down. I have "rebooted" the Charge and set it to factory defaults, but nothing is helping! I have looked ofr answers an I feel like I've tried everything, but nothing works. I appreciate any help!

Thanks!

[Odyssey13]

Hello and welcome to the forums @deebrio

How are you trying to set this up - computer or mobile device, Android, iOS or Windows?

The more we know, the better to help you.

Let us know.

[deebrio]

Hey, sorry about that! Trying to set it up bus mobile app on iPhone 5.

Sent from my iPhone, please excuse any errors, autocorrect hates me.

[DerrickS]

@deebrio You can pair a tracker to an existing account by using the replacement setup process mentioned here.

This should get you on track, but let me know if you need any additional assistance!

[deebrio]

Hello Derrickfitbit,

I tried doing what it said a bunch of times already. Even rebooted both iPhone and Charge and tried again. It just keeps spinning after I select "Add device". It just won't add it. It then locks up the app and I have to close it.

Thanks for the tip though!

Sent from my iPhone, please excuse any errors, autocorrect hates me.