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Adding tracker / syncing

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‎09-17-2019 10:09

‎09-17-2019 10:09

Hey, I was having problems yesterday with the app (like most people) and today, I couldn't get my Versa to sync at all! I deleted the Versa from my app and now can't get it back on. I have deleted / added the app twice , turned on / off the bluetooth probably a dozen times and turned on / off the Versa five or six times. Is this due to the issues that were occurring yesterday? Should I give up trying to add it for a few hours? Any help or suggestions appreciated!

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‎09-17-2019 10:31

‎09-17-2019 10:31

Hi @lessofme150  the list of compatible devices might help click to see

your phone must be running iOS 11+

I'd say the servers are being hit and people are downloading and posting. If you can, wait a bit, just in case a fix is figured out.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-17-2019 10:33

In response to Odyssey13

‎09-17-2019 10:33

Thanks, I am running at 12.4.1. I will try it tonight when I get home from work and hopefully I have better luck.

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