help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

After update clock face issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-13-2016 17:16

‎09-13-2016 17:16

I cannot, since the update, change the clock face after I changed it immediately once the update was complete. I need to figure why it is no longer working. It is showing up a black screen with arrows since the update that day.
Best Answer
3 REPLIES 3

‎09-13-2016 17:56 - edited ‎09-13-2016 17:57

‎09-13-2016 17:56 - edited ‎09-13-2016 17:57

Try a reset on your tracker Leesa.

Here are the different ways, your tracker should be listed, click on it.

...after resetting, resync and let us know "whatchagot" 😉

Thanks for asking!

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

Best Answer
0 Votes

‎09-14-2016 08:14

‎09-14-2016 08:14

Same with me. And on website it only shows 4 old faces. This is annoying, I like to change my clock face frequently. 

Please post the solutions if you find any. Thanks!

Best Answer
0 Votes

‎09-19-2016 15:24

In response to ameyagidwani

‎09-19-2016 15:24

@ameyagidwani welcome aboard! Hey in this case I recommend checking that your Fitbit app for iOS has been updated to its latest version. The newest version is the 2.27 and it was released on September 16.

 

Try logging out, force quitting your app and then logging back in. I hope this helps. Keep me posted! Cat Tongue

Mariam | Community Moderator, Fitbit

Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂

Best Answer
0 Votes