Alarms not working correctly on Charge 3.

[Xrayss]

Just got my charge 3. The alarm doesn’t work after I sync the device successfully. Can you help me?

Moderator Edit: Clarified Subject.

[JM0741]

Just got my charge 3 and mine is working but 4 hours before the set time. Try setting an alarm 4 hours from now and see if it goes off. You may have the same problem im having.

[Dmvsetter]

Mune worked for a week then switched phone and nothing I do gets the alarms working. FRUSTRATED!

[MarcoGFitbit]

Hello @JM0741, @Xrayss and @Dmvsetter thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for reporting this to us. I would also like to thank you for letting us know about the troubleshooting you've tried so far. We’re aware of it and are working to identify a resolution as quickly as possible. In the meantime, please delete all alarms on your Charge 3 and set them up again, check the following article for more information: How do I manage alarms on my Fitbit device?

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track. If there's anything else we can do for you, please feel free to reply. 

[Phil64]

Sorry to hear that FITBIT support still thinks that the problem lies with the users . The silent alarm problem is a software issue ,and there nothing us users can do to fix that. Even  experienced users are  having a hard time with the Charge 3. I will be patient with this issue until Wednesday when I will have to return the Charge 3   . What a disappointment with Fitbit , I used to consider the company a serious company , but after this Charge 3 software Fiasco my confidence in it has gone way down .  This is no way to treat loyal consumers , you guys should have waited a little longer to work out bugs and test the product before launch. Shame on you . 

[Skyfly3r]

While I was it France the silent alarm I'd set for 7am was going off at 8am and displaying 8am on the fitbit whilst it was being alarming. In the app on the phone it was still displayed as 7am and it was displayed as 7am on the fitbit when I went to switch it on and off there. I figured that it was for some reason going off at 7am UK time which was where and when I'd initially set it.  After deleting the alarm and going back to the UK and setting another one it works fine. I travel a lot for work and wonder of this will continue to be a problem. 

[MarcoGFitbit]

Hello @Skyfly3r, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @Phil64, I hope you're doing well. 

I appreciate you have taken the time to voice your insight and feedback about this situation. Please note that in no moment we're implying this is a user error. As stated before, our team is aware of this issue affecting alarms in the Charge 3 and is working towards a solution and I simply suggested some troubleshooting steps as a workaround while this issue gets resolved by our team. 

@Skyfly3r, I'm very glad that after deleting the alarm and setting it up again has helped you. 

I understand your concern about this issue and we'll make sure to post any update about it here in the official Forums. Thanks for your patience and understanding, I hope you have a great day. 

[Marucha]

I have the same issue. The silent alarms doesn't work. I fue all the recomendación to fix it by myself, without success.  I bought my device in NY and I live in Guatemala.  could you tell me if I can support here to change my device here??  Do you have a global support??

[MarcoGFitbit]

Hello @Marucha, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. Thanks for letting us know you've already tried the troubleshooting steps provided earlier. Please note that this is an issue currently affecting the Charge 3 and our team is on top of it looking for a resolution, even if you get your Charge 3 exchanged, it's possible you will come across the same issue again.

In this particular case I would like to suggest going to the Device Settings on your online Dashboard and deleting the alarms from there, once the alarms have been deleted, please sync your tracker. 

After syncing your device and make sure the alarms have been deleted, set a new silent alarm from the online Dashboard and sync your Charge 3 again. 

I hope this can be helpful, give it a try and let me know the outcome. 

[Guen]

Hi @Skyfly3r!

I'm French, that's why I think i can help you specifically with that problem. 

Indeed, we change of time twice a year: in winter, it happens during the night of the 30 to 31st of October (this year). At 3:00am, the clocks of France changed and it was 2:00am. 

Maybe that's why you had this alarm issue?

Sorry for my bad English. I hope it helps you anyway 😉

[Skyfly3r]

HI @Guen thank you for your reply with you wonderful english. I wish it were that issue but it was not at that time. I believe the issue is resolved now after deleting and re setting the alarm. I travel for work frequently and now it adapts to the time zone I am in. 

[MarcoGFitbit]

Hello @Guen, thanks for joining the conversation, I hope you're doing well. Thanks for taking the time to reply @Skyfly3r, I hope you're having a great day. 

@Skyfly3r, I appreciate you have come back and let us know that after deleting and re-setting the alarm your issue has been solved, I'm very glad. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Guen]

Bonjour @Skyfly3r!

First I'm sorry for my late reply.

You're welcome even if I'm sorry that my message hadn't been helpful. I must admit that my help was idiot bc it's obvious that our connected devices change the time by themselves!

I talked to you about the clock change bc it causes troubles over here, particularly with the digital accessories!

👋🏻👋🏻😊

G -

[Guen]

You're welcome @MarcoGFitbit

Thanks for your great work and for the time you offer here 🙂

[MarcoGFitbit]

Hello @Guen, I hope you're doing well, you're very welcome! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Dragonogard549]

I have that a go, deleting the alarms and resetting them, and I also restarted the watch, but only some of them work, it just decides a few of them won’t go off?