12-18-2019
11:18
- last edited on
12-20-2019
10:44
by
MarreFitbit
12-18-2019
11:18
- last edited on
12-20-2019
10:44
by
MarreFitbit
Hi!
My fitbit versa 2 bluetooth connection keeps getting disconnected, even if my phone is just nearby.
Will there be an update to be released soon to fix this problem? By the way, my fitbit is connected to an iphone.
Moderator edit: updated subject for clarity
12-18-2019 15:42
12-18-2019 15:42
Hello and welcome to the Fitbit Community @SunsetRunner
I understand you’re experiencing issues with your Bluetooth connection. Do you have your “All Day Sync” enabled? It not that may help. Here is how to enable it.
open your Fitbit App
tap your profile picture on upper left
scroll down and tap Versa 2
now scroll down and enable All Day Sync
😃 Hopefully this helps
12-18-2019 16:31
12-18-2019 16:31
Hi! Thanks!
I actually had it on since the day I got my fitbit versa.
12-18-2019 16:39
12-18-2019 16:39
hello again @SunsetRunner
If “All Day Sync” has been on since you got your Fitbit Versa then that can’t be the trouble. Have you restarted your Fitbit Versa? I would suggest trying that. You won’t lose any data doing this. Here’s how:
https://help.fitbit.com/articles/en_US/Help_article/1186
😃 Please let me know if this resolves the issue. Keep me updated
12-18-2019 19:11
12-18-2019 19:11
I will do that. Will keep you posted for sure! Thanks!