All Day Sync getting disabled on its own for Charge 3

[jvhalestrap]

I wonder if anyone else has this problem?

I can re - pair and reset my Charge3 and iPhoneX and then make the all day sync work. This may stay liek that for a few hours but then when I look I find it has reset itself to no syncing. 

Any ideas.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @jvhalestrap, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried in hopes to resolve this issue on your side. At this moment, I would like to suggest you to go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. Then, go back to the Fitbit app and enable All-day Sync. 

When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and let us know the outcome. 

[jvhalestrap]

Hi Marco

This works but then after a period the "all day synch" is lost and I have to repeat the pairing exercise again. I have to do this once or twice a day

[MarcoGFitbit]

Hello @jvhalestrap, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let us know you're having trouble with All-day Sync as it seems to be disconnecting several times during the day. At this moment, I would like to gather some information from you so we can check this further:

1. OS version running on your iPhone X.
2. App version installed in your phone (go to Account > Help to get it)
3. Your device's version (on the Dashboard tap on the picture of your device to get it)

Thanks for your patience and understanding, we'll be waiting to hear from you.

[jvhalestrap]

Please see below

OS is 12.1.4

App Version 2.89 (814)

Device Version 20001.49.45

[jvhalestrap]

Do you have any update for me ?

[MarcoGFitbit]

Hello @jvhalestrap, I hope you're doing well, thanks for taking the time to reply with the information requested. 

First of all, I would like to apologize for the delay in the response. At this moment, I have forwarded the information you have provided to our team so they can take a better look at this situation. In the meantime, please update the Fitbit app and keep us updated. If All-day Sync keeps getting disabled by itself, please uninstall the Fitbit app, restart your phone and install the app back. Please make sure to sync your Charge 3 manually one last time before uninstalling the app to prevent any data loss. 

Thanks for your patience and understanding, give this a try and let us know how it goes. 

[jvhalestrap]

I have just completed this so I will see how long it maintains the all day synch


Regards

Jon Halestrap

Moderator Edit: Removed Personal Information.

[MarcoGFitbit]

Hello @jvhalestrap, I hope you're doing well, thanks for taking the time to reply. 

Thanks for letting us know you've completed the troubleshooting steps provided earlier. Please keep us updated if anything changes or if you need further assistance. 

Have a great day, happy stepping! 

[jvhalestrap]

Will do


Regards

Jon Halestrap

Moderator Edit: Removed Personal Information. 

[jvhalestrap]

Sorry but this still is not resolved, I am losing the all-day synch once every two days 

Any more ideas?

[MarcoGFitbit]

Hello @jvhalestrap thanks for taking the time to reply, I hope you're doing well. 

First of all I would like to apologize for the delay in the response. I appreciate you have come back and let us know the troubleshooting steps were not successful. At this moment, I will forward the information you have provided to our team so they can take a better look at this situation. Once we have more to share with you about this situation, we'll make sure to update this thread accordingly. 

Thanks for your patience and understanding, have a great day.

[jvhalestrap]

Thanks for coming back to me. I have to say I am not really very impressed with the service so far

[Jame17]

i have this problem too and now im having problems pairing number shows and it doesnt give me time to type number in and brings up x saying it failed then kicks out another number before i can touch retry .  i have onl had this since late july 2019 and it is so frustrating i feel like i have wasted my money on this product.  i have tried all the fixes for syncing and pairing and nothing is working SCREAM...