Hello and welcome @Trendmel
I see that you and your husband are both having sporadic syncing issues. I would start by restarting both of your Fitbit devices. You can see how each one is restarted here: https://help.fitbit.com/articles/en_US/Help_article/1186
If restarting your Fitbit trackers does not improve your syncing issue I would suggest a force shut of the app. I’m assuming you both have an iOS device as you are posting under the iOS forum so let’s try a force shut of your app and restarting your device.
Heres how,
log out of your Fitbit App
now force shut the app by swiping the app up
now shut your device completely off and wait 1-2 mins and then turn your device back on
now log into your Fitbit App as you normally would with your email/password
😃 Let’s see if that improves your syncing issue. On a side note after thinking about it I would ensure that your Fitbit doesn’t appear on your husband Bluetooth and vice versa. I would believe that can cause conflicts. Please keep me posted and please tap the “best answer” box under my post if these suggestions have indeed improved your syncing issues. It really helps other that come to this community looking for answers to questions similar to your own, I’d appreciate it.
