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All-day sync not working

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‎04-25-2018 03:06

‎04-25-2018 03:06

Hi all,

 

I updated the iOS app to the 2.49 version yesterday and since then all-day sync doesn't work anymore. Bluetooth pairing fails. This is weird, because I am able to force a sync with the 'Sync Now' option. Does anyone has a solution, or is this a 'real bug' and I have to wait for a fix?

 

I have a Charge 2 and iPhone 6 with iOS 11.3.1 (latest update). 

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1 BEST ANSWER

Accepted Solutions

‎04-25-2018 03:34

‎04-25-2018 03:34

I tried several solutions: removing the app and reinstalling; restarting both iPhone and Charge 2. Did not work. Reading through solutions to other issues I tried to disconnect the Charge 2 from the Bluetooth menu in my iPhone. Found a connection to a previous Charge 2, disconnected that one as well...et voila, this seemed to do the trick. All-day sync is back on.

View best answer in original post

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5 REPLIES 5

‎04-25-2018 03:34

‎04-25-2018 03:34

I tried several solutions: removing the app and reinstalling; restarting both iPhone and Charge 2. Did not work. Reading through solutions to other issues I tried to disconnect the Charge 2 from the Bluetooth menu in my iPhone. Found a connection to a previous Charge 2, disconnected that one as well...et voila, this seemed to do the trick. All-day sync is back on.

Best Answer

‎03-18-2019 11:08

In response to MarjonDeZwart

‎03-18-2019 11:08

Your suggestion of disconnecting from Bluetooth did the trick. Nice troubleshooting.

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0 Votes

‎03-19-2019 10:12

In response to Delkid

‎03-19-2019 10:12

Hello @Delkid thanks for joining the conversation, it's great to have you on board the Fitbit Community. Smiley Happy

 

I appreciate you have taken the time to let us know the troubleshooting steps provided on this thread were helpful for you. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎08-25-2020 11:40

In response to MarjonDeZwart

‎08-25-2020 11:40

Is it iPhone 

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0 Votes

‎08-25-2020 11:49

In response to ishwariya

‎08-25-2020 11:49

I think the battery life was just done. I bought a new watch. 

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