All my challenges are gone

[Mrmom]

I hard reset my phone, removed and re downloaded the app for iPhone but when I sign in all my challenges are gone as if I am in none (I was in 5-6 currently).

everything else seems fine synching etc never had this happen before but sure can't figure out what's going on.

[Rich_Laue]

Sorry @Mrmom  I'm unable to help, but for a better audience I've moved your non hardware question out if the hardware and into the app forum. 

[MarcoGFitbit]

Hello @Mrmom, thanks for joining us, it's great to see new faces around the Community. It's nice to see you around too @Rich_Laue, thanks for keeping the forums well organized! 

Which challenges were you currently working on? Had you just accepted the challenges or were old ones? It's possible the information is not updating correctly when the app is syncing with our servers, in which case I would like to suggest the following:

• Force-close the app by double tapping the home button on your phone and swiping the app up.
• Log out from the Fitbit app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! 

[Mrmom · Accepted solution]

Seems to have been a glitch this morning everything is working again very odd never seen that happen.

[MarcoGFitbit]

Hello @Mrmom, I hope you're doing well, thanks for taking the time to reply and letting me know that everything is working fine again, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Happy stepping! 

[MikeRt]

All my challenges have disappeared. Logged out of app. Deleted app then reinstalled it. Turned phone off (iPhone) 

started new challenges (weekend warrior) - these do not show. 

Tried again and it says I'm in 10 challenges but can not see any!!!

help please