help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta HR Stopped Syncing with I-Phone 6

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-05-2017 10:52 - edited ‎08-05-2017 10:55

‎08-05-2017 10:52 - edited ‎08-05-2017 10:55

Hey Fitbit,

 

My Alta HR stopped syncing on 8/5/17, and I am not happy about it. I have followed all the steps in the community forum and it still will not sync. The bluetooth on the I-phone 6 is on but it cannot find the Alta HR. The Alta HR app on the I-Phone 6 keeps bluetooth icon keeps swirling around but it still will not sync. I deleted the app and then went to the Apple app store and re-downloaded the app and that did not resolve the issue, I shut the I-phone off and rebooted it and that did not work.

 

Did you guys release a patch or something? If you did, it is not working and needs to be fixed. What am I to do with my Alta HR if it does not sync at all with my I-phone 6?

 

Thank,

 

Terry

Best Answer
1 REPLY 1

‎08-06-2017 06:35

‎08-06-2017 06:35

Hmmmm, @tquad007. I have an iPhone 6 and mainly use my Alta HR without a problem. You've done a lot of good troubleshooting but have you tried restarting your Alta HR?  Instructions are here. Restart your Alta HR two or three times. Let us know if that helps. 

Best Answer
0 Votes