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Alta not connect to iOS devices

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‎08-05-2017 12:20 - edited ‎08-06-2017 01:52

‎08-05-2017 12:20 - edited ‎08-06-2017 01:52

New Alta.

Tried to connect using Bluetooth.

Installed the Fit-bit app and followed the instructions.

Nothing.

Tried connecting three iOS devices (iPhone 7, iPad 2 and iPad mini) but they can't even see the device at all.

Tried restarting Bluetooth, and even restarted the iPad 2 and the iPhone.

Still not appearing in the list of available devices.

Two Android devices (lollipop and marshmallow) and a Windows 10 device can see it no problem.

I gave up trying to sync to iOS and used the Windows desktop.

For convenience, I'd like to sync to my phone.

Is this possible? What do you suggest?

Thanks.

 

EDIT: Reading the forums more closely I discovered the "Restart" option on the Alta.

Now it isn't visible to any device.

What has happened?

Is the device faulty?

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‎08-06-2017 06:26

‎08-06-2017 06:26

Hi @melj215. Am I correct in assuming you would prefer to connect to the iPhone 7? If yes, please try this: 

 

  • Remove the Fitbit app from your iPhone 7.
  • Move to a room or an area that has no other Bluetooth devices. This is important.
  • Install the fitbit app again on your iPhone.
  • Tap Set Up a Device and select Alta. (You do have the Alta, not the Alta HR, right? If you have the HR, select that.)
  • Follow the directions, pairing the Alta to Bluetooth when prompted. 

 

Hopefully this will work for you. 

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