04-01-2020 21:13 - last edited on 04-30-2020 17:04 by LiliyaFitbit
04-01-2020 21:13 - last edited on 04-30-2020 17:04 by LiliyaFitbit
Moderator edit: subject for clarity
04-30-2020 17:03
04-30-2020 17:03
Welcome to the Fitbit Community, @aQrose. I am sorry for the delayed response.
I appreciate your participation in the Forums and sharing that your Alta HR doesn't reset at midnight.
Thanks for trying to resolve this and I am here to help. I appreciate the information that your tracker is showing the correct time, thank you for confirming the settings and time zone. You can double check the steps to correct the time on your device here.
I recommend to manually sync your tracker by following the steps from this help article: How do I manually sync my tracker or watch? If you experience any difficulties with syncing, please try the troubleshooting instructions here.
Keep me posted on the outcome.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.