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Versa not syncing

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‎04-20-2020 10:21 - last edited on ‎04-30-2020 16:24 by

‎04-20-2020 10:21 - last edited on ‎04-30-2020 16:24 by

My Fitbit versa will not sync with my iPad.  The only way I can make it sync is by shutting down and restarting my versa

 

 

Moderator edit: subject for clarity

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‎04-30-2020 16:23

‎04-30-2020 16:23

Welcome to the Fitbit Community, @Waynec53. I am sorry for the delayed response.

 

I am sorry to hear your Fitbit Versa won't sync with your iPad. Thanks for trying to resolve this and I am here to help. I recommend following our complete troubleshooting instructions in this help article: Why won't my Fitbit device sync?

 

If you're on iOS 13 or higher, please do the following:

 

- Open Settings app on phone

- Scroll down, tap Fitbit -> Toggle Location to 'Always'

- Ensure toggles next to Bluetooth and Background App Refresh are turned "On"

 

Keep me posted on the outcome, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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