help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-20-2020 10:21 - last edited on ‎04-30-2020 16:24 by

‎04-20-2020 10:21 - last edited on ‎04-30-2020 16:24 by

My Fitbit versa will not sync with my iPad.  The only way I can make it sync is by shutting down and restarting my versa

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎04-30-2020 16:23

‎04-30-2020 16:23

Welcome to the Fitbit Community, @Waynec53. I am sorry for the delayed response.

 

I am sorry to hear your Fitbit Versa won't sync with your iPad. Thanks for trying to resolve this and I am here to help. I recommend following our complete troubleshooting instructions in this help article: Why won't my Fitbit device sync?

 

If you're on iOS 13 or higher, please do the following:

 

- Open Settings app on phone

- Scroll down, tap Fitbit -> Toggle Location to 'Always'

- Ensure toggles next to Bluetooth and Background App Refresh are turned "On"

 

Keep me posted on the outcome, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes