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Alta HR is unable to receive Text Notifications.

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‎01-18-2019 07:00 - last edited on ‎01-19-2019 09:42 by Moderator Alum

‎01-18-2019 07:00 - last edited on ‎01-19-2019 09:42 by Moderator Alum

I just got a new iPhone 10 and it’s not receiving my text messages. How do I solve this. Should I remove my Alta HR device and reinstall it?

 

Moderator Edit: Clarified Subject.

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‎01-19-2019 09:44

‎01-19-2019 09:44

Hello @Kimmquilt, have a warm welcome to the Fitbit Community, it's grea to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. Tell me, are you having trouble only with Text Notifications or with all of them. If it's only with text Notifications, please go to your phone Settings > Notifications > Messages and make sure the following is enabled:

messageNotifications.png

 

Then, go to the Fitbit app and tap on Account > Alta HR > Notifications and make sure Text Messages are enabled. 

 

I hope this can be helpful, give it a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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