10-23-2019 06:46
10-23-2019 06:46
When I switched phones from my iPhone 6 to the iPhone X my I can no loner find the Alta Bluetooth. I should mention. This started before the iOS 13 update. The Bluetooth on the phone works fine and connects to everything else, it just doesn’t find the Fitbit. Is my Bluetooth on the Fitbit broken? It’s like it doesn’t have Bluetooth.
Answered! Go to the Best Answer.
10-23-2019 07:44
10-23-2019 07:44
Hello and welcome to the Fitbit Community @Rokstrr
I see your having trouble syncing your Fitbit Ala to your new iPhone X. Hopefully I can help resolve this issue. First do make sure that your old phone is not connected to your Alta as it will cause conflicts with your new phone. If your old phone is not connected and your still having issues with your Bluetooth connection let’s try restarting your Fitbit Alta and see if that resolves the issue.
Here’s how:
If after trying to restart your Alta several times and your still experiencing an issue let’s try force shutting the Fitbit App.
Heres how:
log out of your Fitbit app
now force shut your app by swiping the app up
now turn off your iPhone X completely and wait 1-2 mins then restart your iPhone
wait for your phone completely to completely reload
now log into your Fitbit App as you normally would with your email address and password
now try to sync
😃 please let me know if this resolves your issue. If indeed it does could you please tap the “best answer” box with the check mark in it just under my post? Doing so will help others who come to this Community looking for answers to issues similar to your own. I’d really appreciate it.
10-23-2019 07:44
10-23-2019 07:44
Hello and welcome to the Fitbit Community @Rokstrr
I see your having trouble syncing your Fitbit Ala to your new iPhone X. Hopefully I can help resolve this issue. First do make sure that your old phone is not connected to your Alta as it will cause conflicts with your new phone. If your old phone is not connected and your still having issues with your Bluetooth connection let’s try restarting your Fitbit Alta and see if that resolves the issue.
Here’s how:
If after trying to restart your Alta several times and your still experiencing an issue let’s try force shutting the Fitbit App.
Heres how:
log out of your Fitbit app
now force shut your app by swiping the app up
now turn off your iPhone X completely and wait 1-2 mins then restart your iPhone
wait for your phone completely to completely reload
now log into your Fitbit App as you normally would with your email address and password
now try to sync
😃 please let me know if this resolves your issue. If indeed it does could you please tap the “best answer” box with the check mark in it just under my post? Doing so will help others who come to this Community looking for answers to issues similar to your own. I’d really appreciate it.