Alta HR not pairing with Bluetooth.

[Gypsyk11]

Hello. I recently bought an iPhone 6s and after software updates my Alta hr was the only thing that Bluetooth could find. Apple asked me to reset network settings and now everything but the Alta hr has been found. I have deleted and reinstalled app. Relogged into app. Reset phones network settings again. Turned Bluetooth off while relogging into app. Turned phone on and off mulitiple times. Reset the Alta hr off and on again and still Bluetooth can’t find it. Please help. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Gypsyk11, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Please keep in mind that the Fitbit trackers might not appear in your Bluetooth settings as they sync using the Fitbit app and not directly through here. The trackers appear once you have enabled Notifications or All-day Sync as they are required to establish a Bluetooth link in order for these features to work.  

Is your Alta HR syncing correctly? Which OS version is your phone running? Have you updated the Fitbit app? If you have and your tracker is not syncing correctly I would like to suggest you the following:

1. Restart your Alta HR, then leave your tracker plugged in and charging.
2. Turn off the Bluetooth on your phone for 15 seconds by going to Settings > Bluetooth. Then turn it back on. 
3. Make sure there are no other Bluetooth devices around that might interfere with the syncing process.
4. Make sure you have a strong WiFi signal. 

If your Alta HR is still not syncing correctly my best recommendation would be setting up your tracker as a new device to reset the connection between your tracker and your phone. Don't worry, none of the information previously stored in your account will be deleted. 

To set up the tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and let me know the outcome.

[Becker78]

I tried both of these and neither worked

[Ricosmom]

I am having the same issues. I have tried both of these solutions as well. It was working with my iPhone 6 for about 6 weeks and then just stopped syncing. I tried everything for about 2 weeks with no luck.

I upgraded to an iPhone 8 five days ago. My Fitbit synced for 2 days with the new phone & now has stopped syncing again. I have only had this Fitbit for 2 months. 

After researching, I have noticed this is a common problem. Please fix this bug. We paid a lot of money to your company & invested in a product to better our health. We deserve to have that product work correctly. Thank you. 

[AntiSocial]

Same issue.  I own both a Charge 2 and an Alta.  Since I changed iPhones yesterday, neither device shows up on the bluetooth setting.  Both simply search endlessly when I attempt to sync.

[AntiSocial]

Update:  I don't know if this will help others, but I still have my old phone.  I checked to be sure I had "forgotten" all the devices on the old phone, then shut it completely off again.  Soon the new phone was recognizing both of my fitbits.  It hasn't caught up on the data yet, but it seems to be trying, at least.

[Ricosmom]

I ended up chatting with customer service. I had my kindle fire’s Bluetooth on & it was interfering with the iPhone’s ability to connect to the Fitbit. 

[AntiSocial]

Glad you were able to resolve the issue, too!

[zamak13]

Unfortunately, many Fitbit users claim to have problems with both Quick View and tap recognition being too slow to respond. If you’re in this boat, the answer may lie in your Fitbit app’s Settings menu.

ShowBox Mobdro Vidmate

[MarcoGFitbit]

Hello @AntiSocial and @Ricosmom, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. It's nice to see you too @zamak13, I appreciate your help with this situation. 

@AntiSocial and @Ricosmom, I appreciate you have come back and let me know your issue has now been resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Sammylee137]

I’m having this same issue. I just finished trying both “solutions” and neither of them worked. The app won’t get past “looking” for my device. And since I “forgot this device” in my Bluetooth settings, now my Bluetooth isn’t finding it at all anymore. And since I am a shift worker, I heavily rely on being able to set my silent alarm every night. Please help!

[Ricosmom]

This is what resolved my issue: make sure no other devices that have Bluetooth (tablet, another phone, etc.) have their Bluetooth on when you are attempting to sync your Fitbit. My Bluetooth from my tablet was interfering. Everything has been going just fine ever since

[Sammylee137]

I only have Bluetooth on one mini speaker and in our vehicles. All of which were off at the time. Any other suggestions?

Samantha Robertson

[Ricosmom]

Hmmm...then I would chat with a rep from Fitbit. When I contacted them, he was able to look into what was causing my problem. It took maybe 5 minutes. Good luck! 

[MarcoGFitbit]

Hello @Sammylee137 and @Ricosmom, I hope you're doing well, thanks for taking the time to reply. 

@Ricosmom, I appreciate your help and suggestions, thanks for your participation in the forums. 

@Sammylee137, I was able to check with our Support Team you have already created a case and they will not work with you to find a resolution for this issue, please keep an eye on your inbox. 

Thanks for all your patience, if there's anything else I can do for you, please feel free to reply. 

[Pearlization]

This was totally it for me! I had to go into my iPhone settings and disconnect and forget the Fitbit.

[MarcoGFitbit]

Hello @Pearlization, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate you have joined us and letting us know your issue has now been resolved, I'm very glad. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[countvonaltibar]

Had the same issue. In the end it was my old iphone causing the issue and once deleted from the phone, my Alta HR would sync again with my Samsung Galaxy Note 9. Thanks for the help on this forum, solved my issue!

[Runrunforfun]

BINGO! Disconnect/ forget device from old phone and then do all the other things the posts say to do.. turn off phone..30 seconds, turn off Bluetooth.. 15 seconds.. set up new device... thanks so much!