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Alta HR not receiving text notifications from iPhone 12 Pro

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‎01-13-2021 13:27 - last edited on ‎01-14-2021 11:49 by

‎01-13-2021 13:27 - last edited on ‎01-14-2021 11:49 by

I upgraded from an iPhone 6 to an iPhone 12 Pro.  Try as I might, I cannot get my text messages to vibrate or appear on my Fitbit.  I have turned Bluetooth on and off, the phone syncs properly, I have deleted and re-discovered my Fitbit and nothing works.  Everything was fine with my 6.  Is there a fix or a way to troubleshoot this.   Any help would be appreciated.

 

 

Moderator edit: subject for clarity 

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‎01-14-2021 11:48 - edited ‎01-14-2021 11:51

‎01-14-2021 11:48 - edited ‎01-14-2021 11:51

Welcome to the Fitbit Community, @Harmonie24.

 

Thank you for sharing the details of the issue you’re experiencing. I appreciate your troubleshooting efforts and would like to advise that it's possible to come across some issues since an iPhone 12 Pro is not a supported device for the Fitbit app at this moment. I appreciate your understanding while we work to improve this experience. I recommend confirming the steps to set up notifications and follow the troubleshooting instructions at How do I get notifications from my phone on my Fitbit device?

 

For additional troubleshooting tips, see Why didn't my Fitbit device alert me?

 

I’ll be around.

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