11-30-2018
14:45
- last edited on
12-01-2018
10:37
by
MarcoGFitbit
11-30-2018
14:45
- last edited on
12-01-2018
10:37
by
MarcoGFitbit
Just got a new Fitbit set up on new account. Had it on all day and I just realised it’s not tracked any steps. Does this take time or is it not syncing?
Moderator Edit: Clarified Subject.
12-01-2018 10:39 - edited 12-01-2018 10:40
12-01-2018 10:39 - edited 12-01-2018 10:40
Hello @ZaraB, have a warm welcome to the Fitbit Community, it's great to have you on board.
I appreciate your participation in the Forums and for sharing your experience with us. Tell me, when you log in to your account in the Fitbit app, are you able to see the Step Tile? Usually when a tile is not showing in the Fitbit app is because of two different reasons:
I hope this can be helpful, if you have already checked this and your tracker is not syncing correctly, please try the following:
If your device still won't sync, try these steps:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.