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Alta HR syncing difficulty with iPhone SE 2020

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‎02-09-2021 07:54 - last edited on ‎02-09-2021 15:33 by

‎02-09-2021 07:54 - last edited on ‎02-09-2021 15:33 by

Hi all. Just upgraded my iphone se 1st gen to an iphone se 2nd gen.  The sync function always worked on my old phone with my alta hr fitbit.  The new phone has personality! Sometimes it works and sometimes it doesn't! What am I doing wrong ... or what am I missing?

 

 

Moderator edit: subject for clarity 

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‎02-09-2021 15:32 - edited ‎02-09-2021 15:36

‎02-09-2021 15:32 - edited ‎02-09-2021 15:36

Welcome to the Fitbit Community, @MsBr3nda.

 

Thanks for the details shared in your post. I understand how you are feeling about this situation. Usually a missing requirement is the cause and I recommend following our troubleshooting tips from this help article: Why won't my Fitbit device sync?

 

Upon checking with our Support team, I was told that you have already contacted them. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. 

 

See you around.

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