Alta HR will not sync with new iPhone

[5NZK3Z]

I upgraded to iPhone 6s and am having difficulty syncing Alta Hr with it. Says it's "looking". Any suggestions. I deleted app and reinstalled to no avail. 

[SteveH]

Do you still have your old phone? I'm wondering if there may still be a bluetooth connection on there that's blocking connection from your new phone.

[5NZK3Z]

Deleted app from it
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Elaine Cybula Sent from Gmail Mobile

[SteveH]

But if it is still powered on have you checked the phone's bluetooth settings?

[5NZK3Z]

Just turned it off from old phone and on on new one. It synced at 10. Does
it only sync hourly?
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Elaine Cybula Sent from Gmail Mobile

[SteveH]

It should sync when you open the app and if you have "all day sync" enabled then it will sync from time to time but I don't know whether that's at set periods or not.

[5NZK3Z]

Success! Won't record heart rate though.

[SteveH]

We're making progress!

Can you clarify the heart rate issue - is it showing heart rate on the Alta HR? Where is it failing to show?

[5NZK3Z]

Thank-you very much for your patience. It's now synced with Bluetooth. All
seems to be well. Thanks again.
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Elaine Cybula Sent from Gmail Mobile