Alta HR won't sync to iPhone SE (2nd Gen)?

[JBNCRTP]

I just got a new iPhone SE (2nd Gen) to replace my iPhone SE (1st Gen). My fitbit syncs fine with the first gen iPhone, but my new iPhone is not finding it.  I have tried:

- Turning on and off Bluetooth on iPhone SE 2nd Gen

- Updating the fitbit app on iPhone SE 2nd Gen

- Updating iOS to 13.4.1

Any other ideas? I tested that other devices were discover-able via Bluetooth on my iPhone SE (2nd Gen) so I know that Bluetooth is working.

[Mouikey]

Hello!  Do you have another phone it is synced to?  Mine didn’t want to sync to two phones so I had to totally turn off the old phone and sync it through the Fitbit app on the new phone.  Seems to have resolved the problem for me.

[JBNCRTP]

This was the answer - I had to delete the app and delete the fitbit from bluetooth memory and now it works great. Thanks for the tip!

[Isathrn]

Hi !
i have the same problem 😕 

what do you mean by “delete the Fitbit from the Bluetooth memory” ?

[Mouikey]

I think there is a function to ‘forget’ a Bluetooth pairing, essentially resetting the link between the two.

Sent from my iPhone

[Isathrn]

Yes thank you I just found it !
And the problem is fixed 🙂


Isabelle Thirion