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Alta Sync tells me to update App, App says Open

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‎05-08-2016 18:54

‎05-08-2016 18:54

Trying to Sync with iPhone 5s.  I get to the page, "Which tracker are you setting up?" and I click "Alta"  next screen says, "Uh-oh! Yyou need to update to the latest version of the Fitbit app...."  I click at the bottom "Update the Fitbit app" and it takes me to the Fitbit app update screen which says "Open" no option to update.

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‎05-10-2016 09:29

‎05-10-2016 09:29

Hey there @slingdog! I hope you're doing great!

Let me help you out, check that your mobile network is working properly, then check on the updates on your Appstore and reboot your mobile device. 

 

Let me know how it goes! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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