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Alta is receiving messages intended for an Alta HR.

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‎09-01-2017 00:12 - last edited on ‎09-02-2017 04:11 by Moderator Alum

‎09-01-2017 00:12 - last edited on ‎09-02-2017 04:11 by Moderator Alum

I gave my daughter my Alta when I got the Alta hr.  She is now getting my text messages even though it is not on my app anymore.  How do we change this?  I am also getting my messages

 

Moderator Edit: Clarified Subject.

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‎09-02-2017 04:42

‎09-02-2017 04:42

Hello @Mb9186, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

The reason your daughter is still receiving Notifications from your phone is because your phone is still linked to the Alta even when you have already set up a new Alta HR. In order to remove the link between them, please go to the Bluetooth settings on your phone, then check if Alta is on the list of paired devices; if it is, tap on it and select Forget this Device. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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