08-31-2017 12:15 - last edited on 09-02-2017 04:10 by MarcoGFitbit
08-31-2017 12:15 - last edited on 09-02-2017 04:10 by MarcoGFitbit
Hi I have not used my blaze for some time I am trying to re-sync but the blaze shows incorrect date and time and I can't connect it! I have tried to delete off app rebooted, turned on and off everything and nothing is working please help
Moderator Edit: Clarified Subject.
09-02-2017 04:41
09-02-2017 04:41
Hello @Kgbondy, thanks for joining the Fitbit Community, it's great to have you on board.
The reason your Blaze is showing the incorrect date and time is because it hasn't synced in a long time. If the Blaze is having trouble syncing I would like to suggest you the following:
If your tracker is still not syncing, my best recommendation would be setting up your tracker as a new device to reset the connection between your phone and your tracker. Don't worry, none of the information already stored in the account will not be deleted.
To set up your tracker as a new device:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.