08-31-2017
12:15
- last edited on
09-02-2017
04:10
by
MarcoGFitbit
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08-31-2017
12:15
- last edited on
09-02-2017
04:10
by
MarcoGFitbit
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Hi I have not used my blaze for some time I am trying to re-sync but the blaze shows incorrect date and time and I can't connect it! I have tried to delete off app rebooted, turned on and off everything and nothing is working please help
Moderator Edit: Clarified Subject.

09-02-2017 04:41
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09-02-2017 04:41
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Hello @Kgbondy, thanks for joining the Fitbit Community, it's great to have you on board.
The reason your Blaze is showing the incorrect date and time is because it hasn't synced in a long time. If the Blaze is having trouble syncing I would like to suggest you the following:
- Restart your Blaze by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen.
- Turn off the Bluetooth on your phone for 15 seconds, then turn it back on.
If your tracker is still not syncing, my best recommendation would be setting up your tracker as a new device to reset the connection between your phone and your tracker. Don't worry, none of the information already stored in the account will not be deleted.
To set up your tracker as a new device:
- Go to the Bluetooth settings on your phone and check if your Blaze is on the list of paired devices. If it is, tap on it and select Forget this Device.
- Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
- Choose your tracker and follow the onscreen instructions to continue
- When the app asks you to replace your current tracker, please replace it and continue with the process.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.

