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Alta not keeping history

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‎05-10-2016 09:07

‎05-10-2016 09:07

I have a new Alta which is synced to my iPhone 6S. It seems to track fine for the current day but when I looked to prior days' data , it either says 0 steps or something ridiculous like 23 steps. No clue why this is happening. I had a flex for years and never had any issues with this.
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‎05-10-2016 12:33

‎05-10-2016 12:33

Hi @newalta and welcome to the Community!

If you force sync your Alta, does this behavior still occur? You can force sync your tracker if you click the account button in the bottom right-hand corner > click the tracker tile at the top of the page > and then click the "Sync Now" button at the bottom of the page.

 

Also, does the same behavior occur on your Fitbit.com account?

Keep me posted!

Derrick | Retired Moderator, Fitbit
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