Syncing

[ShelbieRene]

My Fitbit will not sync. I have tried literally everything: syncing with wifi, syncing without wifi, turning my phone off and on, turning the app on and off, deleting the app, restarting the device, turning Bluetooth off and on, and a mixture of all of these things combined. trying costumer service now but this is so frustrating! I was so looking forward to this right away and it's not working

[DerrickS]

Hi @ShelbieRene,

I think I can help! I'd recommend re-pairing your tracker to your account using the replacement setup process listed here.

This should get you back on track, but let me know if you need any additional help!

[ShelbieRene]

Tried that, after doing more research I realize the problem is not syncing but PAIRING. My phone and tracker won't pair. Not sure how to fix this...literally tried EVERYTHING! Different phone, computer, charged it again...

[MaginB]

Hey there @ShelbieRene! I hope you're doing great! 

It's a shame to hear that you're still experiencing this issue, since you have tried  several troubleshooting steps and you've followed the instructions that @DerrickS provided, I recommend contacting the Support Team so they can review your device history and tell you the options. 

Let me know the outcome!