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Syncing

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‎05-09-2016 16:34

‎05-09-2016 16:34

My Fitbit will not sync. I have tried literally everything: syncing with wifi, syncing without wifi, turning my phone off and on, turning the app on and off, deleting the app, restarting the device, turning Bluetooth off and on, and a mixture of all of these things combined. trying costumer service now but this is so frustrating! I was so looking forward to this right away and it's not working
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‎05-10-2016 08:45

‎05-10-2016 08:45

Hi @ShelbieRene,

I think I can help! I'd recommend re-pairing your tracker to your account using the replacement setup process listed here.

This should get you back on track, but let me know if you need any additional help!

Derrick | Retired Moderator, Fitbit
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‎05-10-2016 09:25

‎05-10-2016 09:25

Tried that, after doing more research I realize the problem is not syncing but PAIRING. My phone and tracker won't pair. Not sure how to fix this...literally tried EVERYTHING! Different phone, computer, charged it again...
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‎05-10-2016 10:57

‎05-10-2016 10:57

Hey there @ShelbieRene! I hope you're doing great! 

It's a shame to hear that you're still experiencing this issue, since you have tried  several troubleshooting steps and you've followed the instructions that @DerrickS provided, I recommend contacting the Support Team so they can review your device history and tell you the options. 

 

Let me know the outcome! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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