04-12-2018 16:02
04-12-2018 16:02
I got the IPhone X and now my Alta will not pair with the app.
04-14-2018 11:54
04-14-2018 11:54
Hello @Tdunn, have a warm welcome to the Fitbit Community, it's great to have you on board.
Thanks for bringing this to my attention. At this moment I would like to ask you to follow these steps:
Then, please try to set up your tracker again:
In case the setup process gets stuck after you input the 4-digit code, please force-quit the app by double tapping the home button on your phone and swipe up the app. Then, try to set up the tracker again.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.